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Info F.A.Q.
| F.A.Q. |
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Dispatch time Shipping Costs Do the prices include VAT? Good quality brand products Cancelling or changing your order Technical problems with your order You have not received the confirmation email Dispatch time The orders are dispatched within 24-72 hours of receipt of your order and payment. To be able to complete your order the following conditions have to be met: - We have received your payment - The items are in stock - You have provided us with your correct postal address. We send the packages to Europe by Royal Mail Airmail (delivery estimate is approximately 3 working days) and to the UK by First Class or Standard Parcel Services. Unfortunately we can not influence Royal Mail's delivery times. Shipping Costs European countries excluding the UK 0 - 200g 3.55 Euros 201-400g 5.00 Euros 401-600g 6.45 Euros 601-800g 7.85 Euros 801g - 9.25 Euros Within the UK 0 - 100g 2.15 GBP 101-250g 2.50 GBP 251-500g 3.00 GBP 501-750g 3.50 GBP 751g - 1,000g 4.10 GBP 1,001 - 5.30 GBP The shipping costs are calculated automatically when ordering. The maximum shipping cost is 9.25 Euros (5.30 GBP in the UK). Sini's Satsuma Sweethearts will pay any excess above this amount. The packaging cost included in the above costs is 1 EUR/0.85GBP. Do the prices include VAT? When ordering from us, you do not need to pay any VAT. Sini's Satsuma Sweethearts is a newly started business and does not as yet reach the VAT threshold. We do not therefore need to account for VAT, why the prices do not include VAT. Good quality brand products To ensure the quality of the clothing, Sini's Satsuma Sweethearts only imports Naartjie clothing from its manufacturer. Cancelling or changing your order After placing an order you will receive a confirmation email. If you wish to cancel or change your order, you can reply to the confirmation email or contact our Customer Services team This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Please make sure that you give us your order number in all the correspondence. (You can find this on the confirmation email.) IMPORTANT: You must let us know urgently of any changes to your order because our processing time is very short. Otherwise, your order may already have been dispatched. Technical problems with your order Ordering from us is very easy with most of the web browsers (f ex Mozilla Firefox, Internet Explorer, Opera). If you experience any technical difficulties at all please inform us of the details as soon as possible including the name of your browser. Please use this link: Form. Our service team will promptly try to solve the problem and will contact you as soon as possible so that you can continue with your order without delay. You have not received the confirmation email After placing an order you will receive a confirmation email. This confirmation is sent within couple of minutes of receiving your order. If you have not received the confirmation it may be due to a technical fault or an error on your email address (f ex spelling error). In this case, please contact us urgently on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Please give us an estimate of what time the order was placed as well as the details of the items ordered. |